This Privacy Policy ("Policy") describes how Order Music Gear, a DBA of Suncoast Supply Solutions Inc. ("Order Music Gear," "Company," "we," "us," or "our"), collects, uses, discloses, and protects information when you visit or make a purchase through ordermusicgear.com (the "Site").

By using the Site, you agree to the collection and use of information as described in this Policy. If you do not agree with this Policy, please do not use the Site.

1. Information We Collect

Information you provide directly:

• Account information — name, email address, and password (stored in hashed form; we cannot see your actual password) when you register an account;
• Order information — name, shipping address, billing address, email address, and phone number when you place an order;
• Payment information — card and payment details are collected and processed directly by our payment processor, Stripe. Order Music Gear does not receive or store your full card number, CVV, or other sensitive payment card data on our servers;
• Contact form submissions — name, email address, and message content when you contact us through the Site;
• Any other information you voluntarily provide, such as reviews, photos, or correspondence with our team.

Information collected automatically:

• Session and shopping cart data, stored via cookies or similar technology, so your cart persists as you browse;
• Authentication cookies that keep you signed in to your account;
• Standard technical information such as IP address, browser type, device type, and pages visited, which may be collected through server logs or analytics tools;
• If we add analytics, advertising, or social media tracking tools in the future (for example, Google Analytics or a Meta/Facebook pixel), this Policy will be updated to describe what is collected and how it is used.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill orders, including shipping, billing, and customer service;
• Create and maintain your account;
• Communicate with you about orders, RMAs, warranty matters, and customer support requests;
• Respond to messages submitted through our contact form;
• Detect, investigate, and prevent fraud, abuse, and unauthorized transactions;
• Maintain, secure, and improve the Site;
• Comply with legal obligations, including tax, accounting, and recordkeeping requirements.

We do not sell your personal information.

3. How We Share Information

We share information only as necessary to operate the Site and fulfill orders:

• Payment processing — Stripe, to securely process payments. Stripe's use of your information is governed by Stripe's own privacy policy;
• Shipping carriers — to deliver your order, we share the name, address, and phone number needed for delivery;
• Suppliers and manufacturers — where an order is fulfilled through a supplier or manufacturer network, limited order information may be shared to complete fulfillment or a warranty claim;
• Service providers — vendors who help us operate the Site (for example, hosting and email delivery), who are only permitted to use your information to provide services to us;
• Legal and safety — when required by law, subpoena, or legal process, or to protect the rights, property, or safety of Order Music Gear, our customers, or others;
• Business transfers — in connection with a merger, acquisition, financing, or sale of business assets, subject to standard confidentiality protections.

We do not share your personal information with third parties for their own independent marketing purposes without your consent.

4. Cookies and Similar Technologies

The Site uses cookies and similar technologies to keep you signed in, remember items in your shopping cart, and keep the Site functioning correctly. Most web browsers let you control cookies through their settings. Disabling cookies may prevent parts of the Site, such as checkout, from working properly.

5. Data Retention

We retain order, account, and communication records for as long as reasonably necessary to fulfill the purposes described in this Policy, including satisfying legal, tax, accounting, warranty, and dispute-resolution obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of information transmitted to or stored on the Site.

7. Your Choices and Rights

• You may review and update your account information at any time by logging into your account;
• You may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to our legitimate business and legal recordkeeping needs (such as completed order records);
• If you are located in a state or country that provides additional statutory privacy rights (for example, rights to know, delete, or opt out of the sale/sharing of personal information), you may exercise those rights by contacting us using the information below. We will respond in accordance with applicable law.

8. Children's Privacy

The Site is not directed to children, and we do not knowingly collect personal information from children under the age of thirteen (13). If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

9. Third-Party Links

The Site may contain links to third-party websites and services, including social media platforms and manufacturer sites. This Policy does not apply to those third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policy of any third-party site you visit.

10. International Visitors

The Site is operated from the United States and intended for customers located in the United States. If you access the Site from outside the United States, your information will be processed and stored in the United States, which may have different data protection laws than your home country.

11. Changes to This Policy

We may update this Policy from time to time. Updated versions become effective immediately upon posting to the Site. Continued use of the Site after changes are posted constitutes acceptance of the revised Policy.

12. Contact Information

Questions about this Policy or your personal information can be directed to:

Order Music Gear — a DBA of Suncoast Supply Solutions Inc.
Phone: 305-582-7206
Email: support@ordermusicgear.com
Website: ordermusicgear.com
Business Operations Based In: Margate, Florida, USA