These Terms of Use ("Terms") govern your access to and use of ordermusicgear.com (the "Site"), including any purchases made through the Site.

The Site is owned and operated by Order Music Gear, a DBA of Suncoast Supply Solutions Inc. ("Order Music Gear," "Company," "we," "us," or "our").

By accessing, browsing, creating an account, or purchasing products through the Site, you agree to be bound by these Terms. If you do not agree to these Terms, do not access or use the Site.

1. Eligibility

You must be at least eighteen (18) years old, or the age of majority in your jurisdiction, whichever is greater, to make purchases through the Site.

By using the Site, you represent and warrant that:

• You have the legal capacity to enter into binding agreements;
• All information you provide is accurate and current;
• You will comply with all applicable laws and regulations.

If you use the Site on behalf of a business or organization, you represent that you have authority to bind that entity to these Terms.

2. Account Registration

Certain features of the Site may require account registration. You are responsible for:

• Maintaining the confidentiality of your login credentials;
• Restricting access to your account;
• All activities occurring under your account.

You agree to notify us immediately of any unauthorized use of your account. We reserve the right to suspend or terminate accounts at our sole discretion for suspected fraud, abuse, inaccurate information, violations of these Terms, or any activity that may harm the Company or other users.

3. Product Information

We strive to provide accurate descriptions, specifications, pricing, images, availability information, and other product details. However:

• Product descriptions may contain errors or omissions;
• Images may differ from actual products;
• Colors may vary based on display settings;
• Manufacturer specifications may change without notice.

All product information is provided for general informational purposes only and should not be relied upon as a guarantee of performance, compatibility, or suitability.

4. Product Compatibility

Customers are solely responsible for verifying product compatibility before purchase. Musical instruments, electronics, audio equipment, software, accessories, replacement parts, pickups, cables, stands, mounts, and related products may have compatibility requirements that vary by manufacturer, model, configuration, or intended use.

Order Music Gear shall not be responsible for purchases made based upon assumptions regarding compatibility. Customers are encouraged to contact us prior to purchase if compatibility questions exist.

5. Inventory Availability

Order Music Gear primarily operates through manufacturer, distributor, and supplier fulfillment networks. Inventory information displayed on the Site is provided for convenience only and may not reflect real-time supplier inventory levels. Products shown as available may become unavailable due to:

• Supplier inventory fluctuations;
• Manufacturer shortages;
• Product discontinuations;
• Allocation restrictions;
• Vendor fulfillment limitations;
• Inventory synchronization delays.

We reserve the right to cancel any order that cannot be fulfilled. In such event, your sole remedy shall be a refund of amounts actually paid.

6. Pricing Errors

Despite reasonable efforts, pricing, promotional, or typographical errors may occur. We reserve the right to correct errors, modify pricing, refuse orders, or cancel orders at any time prior to shipment. If your order is canceled due to a pricing or listing error, we will issue a refund of amounts paid. We shall not be obligated to honor incorrect pricing.

7. Payment Terms

By submitting payment information, you represent and warrant that you are authorized to use the payment method provided, billing information is accurate, and charges will not be disputed in bad faith. We reserve the right to verify payment information before fulfilling orders. Orders may be delayed, canceled, or refused if payment verification cannot be completed.

8. Fraud Prevention

To protect customers and the Company from fraud, we reserve the right to request identity or address verification, request additional documentation, delay shipment pending verification, refuse service, or cancel orders suspected of fraud. Failure to provide requested verification information may result in cancellation of the order.

9. Shipping and Delivery

Shipping dates are estimates only. Order Music Gear does not guarantee delivery dates, transit times, or carrier performance. Delays caused by carriers, weather, labor disruptions, customs processing, military mail systems, natural disasters, supply chain interruptions, or other events beyond our control do not constitute grounds for cancellation, damages, penalties, or liability. Risk of loss transfers to the customer upon delivery to the carrier unless otherwise required by law.

10. Third-Party Services

The Site may utilize third-party providers including payment processors, shipping carriers, analytics services, software providers, and manufacturers and distributors. Such providers operate under their own terms and privacy policies. Order Music Gear is not responsible for acts, omissions, failures, interruptions, or errors caused by third parties.

11. Intellectual Property

All content on the Site, including logos, trademarks, product content, text, images, graphics, audio, video, software, and website design, is owned by or licensed to Order Music Gear and is protected by applicable intellectual property laws. No content may be copied, reproduced, distributed, modified, displayed, or exploited without prior written permission.

12. User Content

By submitting reviews, comments, photographs, videos, feedback, suggestions, or other content, you grant Order Music Gear a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, publish, distribute, display, modify, and promote such content. You represent that your submissions do not infringe intellectual property rights, are not defamatory, are not misleading, are not unlawful, and do not contain malicious code. We reserve the right to remove any content at our sole discretion.

13. Disclaimer of Warranties

To the fullest extent permitted by law, the Site, products, content, and services are provided "as is" and "as available." Order Music Gear disclaims all warranties, whether express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, and availability. No advice or information provided by Order Music Gear shall create any warranty not expressly stated in writing.

14. Manufacturer Warranties

Certain products may include manufacturer warranties. Order Music Gear is not the warrantor of products sold through the Site. Warranty obligations, if any, are solely those of the manufacturer. We may assist customers with warranty claims but assume no responsibility for manufacturer warranty performance.

15. Limitation of Liability

To the maximum extent permitted by law, Order Music Gear, Suncoast Supply Solutions Inc., its officers, directors, employees, affiliates, agents, contractors, successors, and assigns shall not be liable for indirect, incidental, special, or consequential damages, lost profits, lost data, loss of business opportunities, or loss of goodwill. In no event shall our aggregate liability exceed the amount actually paid for the product or order giving rise to the claim.

16. Indemnification

You agree to defend, indemnify, and hold harmless Order Music Gear, Suncoast Supply Solutions Inc., and their respective officers, employees, affiliates, and representatives from any claims, liabilities, damages, costs, and expenses, including reasonable attorneys' fees, arising from your use of the Site, violation of these Terms, violation of applicable laws, or infringement of third-party rights.

17. Force Majeure

Order Music Gear shall not be liable for delays, failures, or interruptions caused by events beyond our reasonable control, including natural disasters, hurricanes, floods, fires, pandemics, government actions, labor disputes, carrier failures, supply chain disruptions, cyberattacks, power outages, or telecommunications failures. Performance obligations shall be suspended for the duration of such events.

18. Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms, the Site, products purchased through the Site, or any relationship between the parties shall be resolved exclusively through binding arbitration administered by the American Arbitration Association ("AAA") under its applicable Consumer Arbitration Rules. The arbitration shall take place in Broward County, Florida unless otherwise required by applicable law. The arbitrator's decision shall be final and binding.

19. Class Action Waiver

You agree that all claims shall be brought only in an individual capacity. You waive any right to participate in class actions, collective actions, mass actions, or representative actions. No arbitrator shall have authority to consolidate claims or preside over any class proceeding.

20. Jury Trial Waiver

To the maximum extent permitted by law, both parties waive any right to a trial by jury.

21. Governing Law

These Terms shall be governed by and construed under the laws of the State of Florida, without regard to conflict-of-law principles.

22. Modifications

We reserve the right to modify these Terms at any time. Updated versions become effective immediately upon posting. Continued use of the Site constitutes acceptance of revised Terms.

23. Contact Information

Order Music Gear — a DBA of Suncoast Supply Solutions Inc.
Phone: 305-582-7206
Email: support@ordermusicgear.com
Website: ordermusicgear.com
Business Operations Based In: Margate, Florida, USA