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Frequently Asked Questions
Quick answers on shipping, returns, and ordering. Still need help? Contact us.
How much does shipping cost?
Shipping is calculated based on the weight of your order and your destination. Orders shipping within the U.S. that total $50 or more ship free — the discount is applied automatically at checkout, no code needed. International shipping is calculated separately at checkout.
Do you offer free shipping?
Yes. Any U.S. order totaling $50 or more qualifies for free standard shipping. Orders under that amount, and all international orders, use our standard weight-based shipping rates shown at checkout.
What is your return policy?
Eligible products can be returned within 30 days of delivery with a Return Merchandise Authorization (RMA). See our full Returns & Warranty policy for eligibility, restocking fees, and category-specific rules.
What payment methods do you accept?
We accept all major credit and debit cards through our secure Stripe checkout. Your payment details are never stored on our servers.
Do you sell used or open-box gear?
Not currently — everything in our catalog is brand new.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. If you don't see it, check your spam folder or contact us with your order number.
How do I contact customer support?
Call or text us at 305-582-7206, or email support@ordermusicgear.com. See our Contact page for full details.